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SSL certificates > 3 - Renewing an SSL Certificate > How to renew an SSL Certificate

3.1 How to renew an SSL Certificate


When to renew an SSL Certificate

SSL Certificates can only be renewed within the 30 days prior to their expiry date.
An SSL Certificate that has expired cannot be renewed: in this event, a new one must be purchased, as explained in the guide.

How to renew

To renew an SSL Certificate: 
  1. sign in to your Customer Area, as explained in the guide
  2. check your services in the Services tab
  3. click on Details next to the service to be renewed: 

  4. click on Renew;
  5. check the order summary and Continue;
  6. check the invoicing details, then Continue;
  7. select the payment method and confirm by pressing Continue: once the renewal process has been completed, you will find a summary of the order details. 

What to do once the renewal process has been completed

Once the SSL Certificate renewal has been completed, follow these steps to get your certificate:


step 1


Generate the renewed SSL Certificate (via email or the Customer Area)

as explained in the guide

step 2


Check the contact details

depending on the type of certificate; see the guide for more details.

step 3


Enter the CSR

if you already have one, or generate one using the generator: for further information, see the guide.

Entering the CSR is a critical step in the renewal of an SSL Certificate

step 4


Choose the domain validation type

according to your requirements, as explained in the guide.

step 5


Validate the domain

following the process required by the validation method selected (e.g. .txt file, change on DNS) in the previous step.

step 6



for the activation process to be completed; time may vary according to the type of Certificate selected: 
  • DV: this type does not require any additional checks: the SSL Certificate is generated straight away; 
  • OV: this type of Certificate requires a series of checks on the data provided: if required, you may be contacted by the person performing the checks; 
  • EV: involves the same checks required by an OV SSL Certificate, so you may be contacted by the person performing the checks. For an EV SSL Certificate, download the required form using the "Download PDF" button, then complete and sign the form and email it to [email protected].
For further details on the domain validation process, see the guide.

step 7


Download the SSL Certificate

from the email received from the nominated technical contact or from the Customer Area.