Deleting a Certificate being activated
To delete an SSL Certificate that has not yet been activated:
- go to the Customer area and sign in with your account username and password. For a reminder on how to do this, see the guide to signing in to your Customer area;
- select Dashboard;
- select Certificate status, next to the Certificate to delete;
- go to Request to delete service;
- read the message and press Confirm.
Revoking an active Certificate
To revoke an active SSL Certificate:
- go to the Customer area and sign in with your account username and password. For a reminder on how to do this, see the guide to signing in to your Customer area;
- select Dashboard;
- go to Revoke certificate, next to the Certificate to revoke;
- from the dropdown menu, select your reason for revoking the certificate;
- read the message and press Confirm.
If the request is made within 14 days from the date of purchase, we will refund you the full cost. The refund will be made automatically to the payment method used for the purchase (credit card or PayPal).
If the request is made after 14 days from the date of purchase, you are not entitled to a refund.