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SSL Certificates

An SSL (Secure Sockets Layer) Certificate is a digital certificate that authenticates the identity of a website and encrypts communication between the server and the visitors’ browser. It establishes a secure communication channel which protects sensitive data, such as login details, payment details and other personal information.

When a user visits a website that has a valid SSL Certificate, the browser verifies that the certificate is authentic and that the website is safe, displaying a green padlock symbol in the browser bar.


What is a Warranty

This is the guarantee that comes with all DV, OV and EV SSL Certificates; it protects the end user, as explained in the guide.

There are two types of Warranty:

  • Standard: the basic guarantee that comes by default with all SSL Certificates issued by Actalis;
  • Plus: an advanced guarantee, which can be applied to all SSL Certificates issued by Actalis.

How to request a Warranty

To request a warranty follow these steps:
  1. download the form found here; complete the form and sign it digitally;
  2. go to;
  3. click on Sign in in the Customer support area;
  4. enter your Username and Password: to recover these details, please see the relevant section;
  5. click on Sign in;
  6. select the service for which you would like to request a guarantee;
  7. open a Support request, selecting the "Right to Withdraw" folder, the type of support "Guarantee request" attaching the saved, signed form (see point 1).