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Managing Account

Recover your password

You can ask to recover your password:
  • when you first buy the service;
  • ​by clicking here.

In both cases, you will need to click on Forgot your password?

Follow the instructions: 
  1. enter the username for which you want to recover the password;
  2. tick the check box next to the words I'm not a robot, selecting the images provided;
  3. click on Continue:

  4. the next screen confirms that an email has been sent; if you are unable to access the email, you can request password recovery via SMS: click on Use your telephone number to do this:

  5. enter the verification code received via SMS;
  6. click on Verify: