FAQs - Buying and managing a Certificate

To change the validation method of a domain: 

  1. log into the Customer Area with your username and password. If you don't remember how to do this, follow the guide to signing in to your Customer area; 
  2. select Certificate status, based on the SSL certificate for which you want to change the validation method; 
  3. select Edit next to Verification method; 
  4. follow the guided procedure. Read the guide for more details on the validation methods you can choose. 

If your certificate has not yet been issued and is in the process of being activated, open a support request. If it has already been issued, follow the instructions in the guide to revoke a certificate and place a new order.

If you have lost your private key: 

  1. generate a new CSR; 
  2. follow the instructions in the guide to open a support request and attach the CSR you have just created. 

Yes, but you need a SAN (Up to 5 domains) or Wildcard certificate (1 website and all subdomains) if you want to protect multiple domains.

Yes, SSL certificates give you "X509v3 Extended Key Usage: TLS Web Client Authentication" that allows you to certify an electronic system.

Yes, the OV SSL certificate allows you to use APIs that require mTLS.

To renew a certificate, sign in to your account, select the certificate due to expire and follow the renewal procedure. A new certificate can be issued up to 30 days in advance and any remaining days will be added on automatically.

Validating an EV certificate involves verifying the legal existence of your organization, checking the identity of the applicant and confirming the authenticity of the data provided. The process can take several days.

Yes, you can export a certificate with a private key from the original server and import it to a new server. Make sure that you use secure protocols to transfer the file.

If you choose to verify the domain via email, this step is required and cannot be skipped.

To download the CRL:

  1. go to the details of your Certificate, depending on your browser; 
  2. find the CRL distribution points field; 
  3. manually copy one of the URLs you find; 
  4. paste the URL directly into the browser bar; 
  5. the browser will prompt you to save the CRL to a file. Save it. 

Click on the saved file twice to access the content of the CRL.