How to revoke an S/MIME Certificate

Deleting a S/MIME Certificate being activated

To delete a S/MIME Certificate that has not yet been activated: 

1. go to the Customer area and sign in with your account username and password. For a reminder on how to do this, see the guide to signing in to your Customer area;   
2. select Dashboard; 
3. select Certificate status, next to the S/MIME Certificate to delete; 
4. go to Request to delete service; 
5. read the message and press Confirm.

Revoking an active S/MIME Certificate

To revoke an active S/MIME Certificate: 

1. go to the Customer area and sign in with your account username and password. For a reminder on how to do this, see the guide to signing in to your Customer area;   
2. select Dashboard; 
3. go to Revoke certificate, next to the S/MIME Certificate to revoke; 
4. from the dropdown menu, select your reason for revoking the certificate; 
5. read the message and press Confirm.