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Payments and invoices

Public Administrations payment methods

When purchasing a service on behalf of a Public Administration or a Public Body, it is important that you choose Bank Transfer as the payment method.
Once the order is complete, a payment commitment needs to be sent to Actalis, on the Public Administration or Body's headed paper, signed (both handwritten and digital signatures are accepted) by the Body's Representative; this document must contain the following, in full:
  • the order number;
  • the service purchased;
  • the total amount of the payment to be made;
  • the unique code for the PA, CIG or CUP;
  • any additional details relevant for issuing the Invoice (e.g. "commitment protocol");
  • if the Public Body or Public Administration falls under the "Split Payment" scheme, this must be specified as, once the Invoice has been received, only the taxable amount will be paid, whilst VAT will be paid to the Revenue Agency.
The documents must be sent via a Support Request from the Support website, by clicking on the Login button in the Customer Support section.
 
Once the payment commitment has been received and registered, Actalis will issue the invoice and send it to the SDI system within the following month. To settle the invoice, the Public Administration or Public Body must accept it within and no later than 15 days of receipt.
The order will be fulfilled as soon as the payment commitment has been registered.
 
If the invoice is rejected due to incorrect or incomplete details, or further documentation/forms are required (e.g. flow traceability, DURC, integrity pact), please send a Support Request from the Support website, by clicking on the Login button in the Customer Support section.